WORK EXAMPLES

Transformative CX Solutions

Explore our portfolio showcasing innovative customer experience projects that drive growth and engagement.

Clevr Blends

Partnering with Clevr Blends, we performed a comprehensive audit of their Gorgias helpdesk, improving automation and proactive support measures. We incorporated strategic staffing for the support team, and assisted in new product launches. We also worked on optimizing CRM flows and refining subscription UX/UI for a seamless experience. In just 12 months, our work led to a 27% growth in recurring subscription revenue and a 24% rise in the subscription save rate due to targeted winback campaigns. With a 95% customer satisfaction rate, we helped Clevr Blends achieve a 61% boost in customer service-driven revenue while reducing inbound queries by 30%, setting the stage for sustainable growth.

Fuel Meals

Fuel Meals turned to us for a complete retention and customer experience transformation, and we delivered big. By migrating from a previous helpdesk to Gorgias, we built a fully integrated omnichannel support system, launching both SMS and live chat to provide fast, seamless service. We further optimized efficiency using AI solutions and strategic staffing, which reduced customer support departmental OpEx by 49% and cut WISMO contacts by 43%. In addition, our launch of referral and loyalty programs, paired with an enhanced subscription experience, produced standout retention results: a 140% surge in subscription-generated revenue and a 17% increase in subscribers within just six months.

Bogg Bag

Ciao supported Bogg Bag with a complete rebuild to ensure sustainable growth and scalability. Our work included a full rebrand, an overhaul of internal tools and operations, and the implementation of a best-in-class customer experience program. We kicked things off by upgrading their internal IT infrastructure and migrating them from a single inbox to a fully configured Gorgias helpdesk, creating a seamless support system that integrated SMS and live chat. We also implemented Loop for returns management and Yotpo for customer reviews, while setting up Klaviyo for automated CRM flows. These initiatives helped Bogg Bag achieve a 76% revenue growth and a 10% increase in average order value. Plus, our retention strategies drove a 3% boost in repeat purchases. The result? A brand built to scale with happier customers at every touchpoint.

Our Results speak for themselves

$6M+

Increase in CLTV growth

20%

increase in revenue from subscription and loyalty programs

25%

Reduction in churn

50%

decrease in customer support response times

$2M+

in upselling and cross-selling revenue

95%

customer satisfaction (CSAT) over 12 months

What the faq

Here are some common questions about our services and how we approach customer experience.

  • Customer experience (CX) encompasses every interaction a customer has with your brand. It's about creating meaningful connections and ensuring satisfaction throughout their journey. A strong CX strategy can lead to increased loyalty and retention.

  • We develop tailored strategies that enhance your customer interactions. Our approach integrates CX principles across all touchpoints, ensuring a seamless experience. This ultimately drives growth and improves customer retention.

  • We specialize in scaling CX for startups in various sectors. Our expertise spans health & wellness, food & beverage, beauty, and tech. This diverse experience allows us to tailor solutions to your specific needs.

  • With our strategies, you can expect improved customer satisfaction and loyalty. We focus on measurable outcomes that contribute to your business growth. Our goal is to help you achieve sustainable success.

  • Getting started is easy! Simply reach out to us, and we’ll schedule a consultation. Together, we’ll explore your goals and how we can enhance your customer experience.